BPIAI

The Business Process Industry Association of India (BPIAI), earlier known as the Call Center Association of India (CCAI) was established in 2001 as a forum for its members to promoting India as the favored BPI destination in addition to addressing the challenges faced by the Business Process Industry (BPI). The BPIAI constantly works towards creating networking opportunities for its members through its events and conferences at the same time addressing issues concerning outsourcing and offshoring comprising BPOs, Call Centers, Contact Centers, LPOs, KPOs and the like.

The BPIAI Association aims to make India the ideal destination of choice for the Business Process Industry and serve as a channel for addressing issues concerning the industry. The association devises standards for infrastructure, security and human resource development for the BPO industry in addition to providing insights and ideas on technology. On analyzing the challenges faced by the BPO industry the association voices their concerns to the Government so as to have policies formulated favoring BPO employees. The BPIAI works to promote the overall retention through studies on people, workforce metrics, promoting linkages between educational institutions and the industry to tackle issues pertaining to manpower for this sector.