BPO Culture

India has fast become the preferred destinations for offshore outsourcing leading to a booming and progressive economy. The BPO industry in India has brought about a phenomenal change in the lifestyle of the average Indian, predominantly the youth.

Call Centers have not only provided youngsters with employment opportunities but the attractive remunerations and added perks have helped them keep pace with the demands of modern lifestyles.

The Call Center culture is an inevitable outcome of the unconventional working hours where time zone difference naturally exist between India and countries like America. The BPO culture has altered the way Indians have lived for years permeating their social and personal space. The call center is usually bustling at night when operations are in full swing thus forcing employees to follow a nocturnal lifestyle and activities appealing to the youth for its revolutionary style of functioning. A call center job necessitates that workers adopt the western culture so as to identify themselves with their customers leading to a gradual percolating of the western culture in the environment.

The flips side unravels occupational hazards for employees associated with the BPO industry. The work entails graveyard shifts which negatively impact an employees health well being and social life. A call center employee is subject to multiple health ailments such as stress, back pain and as the biorhythm of the body fluctuates workers become prone to digestive disorders. Moreover, the long and rigorous working hours leave little room for any social interaction or outings with family or friends.

However, the call center industry has unleashed a lifestyle for the youth which is addictive giving the Indian youth a taste of independency and freedom a concept usually associated with the Western culture.