BPO Types

The Business Process Outsourcing industry handles a broad range of services helping companies and small businesses focus on their core business and minimize costs. Services ranging from making sales calls, managing client enquiries to ones like processing mortgage loans, following-up on credit card collections are various tasks that are effectively done by BPO's saving manpower and training.

BPO's are typically divided into two categories technology and business process usually referred to as Back office outsourcing and Front office outsourcing. Back office outsourcing mainly comprises internal business functions such as billing or purchasing whereas front office outsourcing includes customer-related services such as marketing or tech support.

Types of services being offered by BPO's include:

Customer Support Services: These services manage all matters pertaining to customer queries and problems providing information round the clock via e-mail, phone or chat.

Technical Support Services: Technical services offer solutions to customers on computer hardware, software, peripherals and Internet infrastructure including installation and product support, up & running support, troubleshooting and Usage support.

Telemarketing Services: Telesales and telemarketing outsourcing services also known as outbound calling attempt to determine potential customers by generating interest in products and services or cross selling to an existing customer base online.

Data Entry Services / Data Processing Services: Data services offer cost-effective and efficient assistance in managing data workflow for businesses. The services involve preparing, warehousing, retrieving and utilizing information for an organization. Information acquired will be converted to an Internet based data entry.