BPO Rules

The BPO/ITES sector indeed has the best paid employees in the country. The BPO industry ensures that they implement the best industry practices and policies, which look after employee welfare and provide a healthy working environment; security and safety measures free pick and drop the workplace and provisions for meals.

The industry's astronomical success is due to it's strict adherence to various rules and guidelines which have helped in it's quantum leap and policies devised to tackle employee related concerns.

• The Indian government has sought to provide tax exemptions in certain situations, where according to the principles of international taxation, the foreign companies became taxable on small and insignificant incomes in India.
• The Business process outsourcing industries have praised the Indian government's decision to relax the conditions for sharing of domestic and international call center infrastructures in the country.
• NASSCOM established a Self-regulation Organization (SRO) which will set standards around data security, evolve a code of ethics and have programs to continuously benchmark and monitor processes.
• National Association of Software and Service Companies (NASSCOM), which recommended the relaxation of the rules with the joint (Government - Industry) Standing Committee allows any ITeS/BPO company with more than 50 seats to use its infrastructure for both domestic and international call center operations.
• Indian BPO companies have been proactively adhering to strict service level agreements as required by clients. In the absence of data protection laws, many Indian BPO companies have been proactively writing to certification agencies based in the US or European countries for acquiring certifications.
• The odd working hours conforming to the Western hemisphere most BPO shifts start at 6 p.m. and continue past 4 a.m. The spate in crimes has now forced both the government and BPO firms to follow strict rules for the safety of their employees while commuting to and from work.