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Indian ITES-BPO segment grew by 33.5 per cent: NASSCOM Survey
NASSCOM, the chamber of commerce of the IT software and services industry in India, recently released rankings of the top 15 third party ITES-BPO companies. The rankings are based on the revenues for 2006-07 reported, as per the annual NASSCOM survey on IT industry performance. As per the survey, Genpact maintains its top slot followed by WNS. Transworks finished at the third spot, up from fifteen last year. According to the Survey, in FY 07, the Indian ITES-BPO segment grew by 33.5 per cent contributing USD 8.4 billion to the total software and services exports of USD 31.4 billion.
Speaking on the findings of the survey, Kiran Karnik, President, NASSCOM, said, "The ITeS-BPO segment continued to grow at a scorching pace, to record export revenues of USD 8.4 billion in FY '07. We expect segment revenues to grow at around 30% next year, to clock exports of USD 10.5-11 billion in FY '08. The Indian BPO sector has witnessed significant transformation over the past decade. Starting with basic data entry tasks, it now includes increasingly complex processes. The domestic market has also contributed to the growth of the segment, as a whole and we expect on-going momentum considering the large addressable market that it offers. Overseas M&A, along with increase in scale and depth of existing service lines, has complemented the growth of this segment."
NASSCOM rankings of third party ITES-BPO companies FY06-07 are:
- Genpact
- WNS Global Services
- Transworks Information Services
- IBM-Daksh
- TCS BPO
- Wipro BPO
- Firstsource Solutions
- HCL BPO
- Infosys BPO
- EXL Service Holdings
- Citigroup Global Services
- Aegis BPO Services
- HTMT Global Solutions
- 24/7 Customer
- Mphasis BPO
According to NASSCOM, this list does not include some companies whose corporate headquarters are located outside India, but have significant India - based delivery capabilities, and have not shared their India-based revenue figures. Had they been ranked based on their India revenues, companies such as Convergys and Sutherland Global Services would have also appeared in this list. Since several companies are privately held, in order to maintain uniformity, revenue figures for the ranked companies are not being shared.
Steady growth was observed across the following key service categories
- Finance & Accounting (F&A)
- Customer Interaction Services (CIS)
- Human Resource Administration (HRA)
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