Work Environment

BPO's in India house young employees usually in their 20's and early 30's, the environment at any call centre in India therefore becomes lively and vivacious attracting many young students, fresh graduates and undergraduates. The youth is enthusiastic about the whole idea of interacting with international customers, where the BPO industry imparts special voice and accent training in addition to smart problem solving techniques to new employees in order to handle customer queries and requirements.

The youth working in these call centers are assured of an exciting salary package, attractive perks and a jazzy ambience. To relieve the staff of stress and unconventional shifts, BPO's make provisions for recreational activities like parties and get togethers for social interactions and entertainment value. Moreover the industry provides free pick and drop facility, subsidized meals and try to enliven the environment with musical entertainment, yoga classes and contests making it an attractive option for the youth.

However, work in call centers in India often starts late in the evening and extends till dawn. The ungodly hours and graveyard shifts cascade into health problems including digestive diseases, hair loss, back pain and stress whereas assuming a foreign accent for long periods causes sore throats. The challenge lies not only conforming to the time and speech of their customers but also handling irate and angry callers. The repetitive nature of the job and repeated rejections from clients are key factors that dishearten the Indian call center employees. The inherent problem with most call centre employees is confronting long working hours, rigorous night shifts that has consequences on the personal, physiological and social fronts.